Adjust Invoice Ledger Using Credits

Our software allows for credits to be applied to a customer’s profile, in order to be used for future purchases. Not only can they be applied to a future purchase, but you can also adjust their invoice ledger using them as well. For example, if a customer has $50 in credits on their account and $150 outstanding on their invoice ledger, you can lower their invoice ledger to $100. In order to utilize this function, you will want to follow these steps:

  1. Click the “Contacts” tab to locate your customer, or search their name in the search bar at the top of the page.
  2. On the customer profile, you will see their “account balance” and their “unapplied balance.”
  1. Click the hyperlink number next to “account balance”
  2. You will be brought to the account ledger, which will include all invoices and payments under that customer’s profile
  3. Hover your mouse over the invoice you would like to adjust and you will click the “Adjust b/ce” hyperlink that will appear
  4. On the “Adjust invoice balance” popup you will select whether you would like to debit or credit the account.
  5. Provide a description of the adjustment in the textbox.
  1. Enter the amount you would like to apply to the adjustment
  2. Then, click the dropdown where it says “Adjust from account” and select “Contact’s Credit Account”
  3.  You will now be brought back to the account ledger where you will see the adjustment with the amount applied, and the balance of the    account will be updated.

Updated on April 7, 2020

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