What’s a Smart Number and What’s the Local Destination Number?

Your Smart Number is a highly beneficial publicly facing number that customers see, call and text. All interactions with your Smart Number automatically create a record and store it under the customer profile. There are TONS of great benefits to using the Smart Number and it ties in seamlessly with your existing business line!

What is the Local Destination Number?

Your Local Destination Number is the internal number the outside world doesn’t see. This is the actual phone (cell or landline) that we route your Smart Number calls to. This allows you to answer calls on your existing phone.

Your Smart Number can even route to an intermediary number known as a PBX that prompts users to press 1 for Sales, 2 for customer service etc. which then daisy chains the call down to subsequent destination numbers.

Your Smart Number will be automatically configured during the setup process, if you need to make any changes, just send a request to support@punchey.com!

Want to learn more? Make sure to check out our YouTube Channel, other helpful guides and more how-to guides!

Updated on January 19, 2021

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