How to Port Your Existing Number to Become Your Smart Number.

Process to Transfer Your Number

Send the following information to us at

  • The authorized user or owner’s first and last name.
  • The corresponding service address. This must be an actual physical address. PO Boxes are not valid addresses.
  • A Letter of Authorization (LOA) signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier. (see attached)
  • A scanned (or electronic) copy of the most recent phone bill, within the last 30 days, that includes the account, owner/authorized user name, and address information for all the numbers you’d like to port.

What happens next?

Your request is submitted to your “soon-to-be former” carrier as a port request. During this time, do not close your account with your carrier and keep your number active. (You’ll likely still keep 1 line at your existing carrier as your Destination Number).

And Finally…

After the transfer is approved, we will reach out and sent a Porting Date. Once your date has passed and you’ve verified the number has transferred to your Smart Number account, you can begin using your number.

Updated on April 7, 2020

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